The services are good, including a heated pool.

Absolute luxury in a central location! My recent stay at Sofitel was simply exceptional. From the moment I arrived, the staff treated me like a VIP, ensuring that every aspect of my stay was perfect. The views from level 6 were breathtaking, overlooking the town and lake. The central location made it so convenient to explore all that the city has to offer. The rooms were comfortable and well-maintained, providing a luxurious escape. The bathroom, complete with a two-person jacuzzi tub and a two-head shower, was a true highlight. Although there were a few minor drawbacks, such as the need for better power options near the bedside tables and faster WiFi, they were easily overshadowed by the overall exceptional experience. I highly recommend Sofitel for those seeking a luxurious and conveniently located hotel.

It was so handy to town 1 bock easy walk. Very nice place to stay and felt staff where very acommadating

The restaurant here is perfect for grabbing a bite to eat, whether it's for lunch or dinner. We tried some amazing dishes! 🍽️

Nice sized room and bathroom, with good facilities. Staff generally first class. Walking distance to restaurants and quayside.

Lack of view from our room. Noise from outside and other rooms.

Additionally, it is conveniently located near the ski field buses, making it a great choice for ski enthusiasts. The breakfast staff were always busy ensuring a pleasant dining experience, and the view of the mountains from the hotel was lovely.

One downside was the lack of modern connections in the room, such as USB ports, which made charging devices difficult.

The location and the rooms of the hotel were fabulous.

The organization of the staff (they missed two wake up calls) was horrendous. We missed a day of our activities due to the missed wake up calls. Also, the air conditioning did not work in the hotel.

Great hotel - but one side of the kingbed required updating. other than this the hotel was great.

The bed was past it's replacement date

We had a fantastic stay at a hotel in Queenstown. The rooms were spacious and comfortable, with a comfortable king sized bed and a large bathroom. The hotel facilities were wonderful, including a beautiful lobby and a restaurant with an impeccable food and drinks menu. The staff were absolutely wonderful and provided excellent customer service. The breakfast at the hotel was amazing, and we received the same wonderful treatment throughout our stay. The location of the hotel was ideal, as it was central to everything in the city, close to shops and restaurants, and near the waterfront.

Nothing all excellent.

Heated pool, parking onsite. Got huge and fashionable room with a new safe, a beautiful view and a sofa. Great location right by the pedestrian street, minutes from Skyline Gondola and Luge...

good service,good decor,pleasant feel

Fabulous staff, great attention to detail, the bed was exceptionally comfortable. We were made to feel as if we really were welcome and our custom appreciated. Had the feeling of a small boutique hotel not usually experienced in a chain hotel. Thanks for a great stay

Everything about our stay at Sofitel was incredible! We had a wonderful time during our visit to Queenstown. The hotel's perfect location allowed us to easily explore the city. The rooms were spacious and quiet, providing a peaceful retreat after a day of adventure. The staff was incredibly helpful and friendly, making us feel welcome from the moment we arrived. The onsite spa was a highlight of our stay, especially thanks to Valeria, who gave one of the best facial treatments we have ever experienced. We can't wait to go back!

Strongly recommend this hotel.

We enjoyed the location and comfort of this hotel. The room was very well appointed, the beds comfortable and rooms quiet.

All aspects of the hotel and staff were of a high quality.